Our all-in-one client onboarding process makes it easy to get new clients up and running on the platform. Include multiple accounts, pre-fill client information, draft account transfers, upload client agreements, and assign models in one seamless flow.
How to Initiate Account Opening For Clients
1. Log into app.zoefin.com
2. Click "Pipeline" on the left hand side
3. Search for and select the client you would like to open an account or multiple accounts for.
- If your client has household members that you will be opening accounts for, you will want to add these members before proceeding to account opening. You can do this by selecting the "Household" tab at the top of your screen, clicking "Add Member," and inputting the additional client's information.
- If you need to add a new client to the Dashboard, click the ‘Add New Client’ button located on the bottom of the left hand menu. See full instructions on adding clients here.
3. Click "Open Account" in the upper right hand corner
4. Select the accounts to include for each client in the household.
- Next to your client's name, click "+ Select Accounts"
- Click the checkbox next to each account you would like to open for your client, and click "Next."
- Assign the investment objective to each account your client will be opening, and click "Next".
5. Confirm the accounts you're opening and the investment objective assigned looks correct, and click "Next"
- If you need to make any adjustments to the accounts selected, you can click the pencil icon next to your client's account types and make any required changes.
6. Pre-fill client information (optional).
- If you would like to pre-fill any of the application for your client, select "Fill Information." Otherwise, click "Next"
- If you are pre-filling the application input as much information as you have or would like. This information will be pre-filled for clients to review. Client will be required to fill-in any missing information.
7. Draft account transfers (optional).
- If you would like to draft ACAT transfers for your client, you will select "Draft Account Transfer" next to the corresponding account you're transferring into. You will search for and select the delivering brokerage firm and input the delivering account number. Click "Continue." Review the transfer details and click "Save Transfer Draft." Repeat this step for each account that will be receiving an ACAT transfer.
- If you need to make any edits to the drafted information, you will click the trash can icon next to the inaccurate transfer and repeat the step above.
- Clients will be prompted to approve account transfers as the final step of account opening.
8. Upload client agreement or select company default agreement (optional).
- If you're sending out the agreement via our account opening experience, upload your agreement at this time, and click "Next."
9. Review information and send to clients.
- If you would like to see what your client(s) will see, you can select "Preview Email" in the upper right hand corner of the screen.
- Within a minute or so, your client will receive an email with the subject line "Time to open your account." They will follow the prompts in that email to finalize and submit their account application.
10. Complete account set up (optional).
- If you could like to complete account set up, you can assign a model, review account settings, and assign fee structures.
- Rebalancing proposals will be generated for the account once funded.
If you need any additional assistance, you can contact the Zoe Client Success team at clientsupport@zoefin.com or 646-264-4449.
Please Note:
- At this time, trust accounts cannot be sent out in an envelope with other account applications due to the additional paperwork that must be submitted with a trust account application.
- At this time, advisors cannot draft beneficiaries on the account. Clients will be prompted to add them while completing their account application, but they are not prevented from opening the account if they don't assign a beneficiary. Beneficiaries can always be added by the client after the account is opened through their personal dashboard.
- This bundle of account and transfer drafts that they are receiving is referred to as an envelope. To send out any subsequent account applications, you will need to create a new envelope.