Step 1: Create separate Master Folder/Account
If you have a direct contact at Schwab, it can be helpful to reach out to them directly. Otherwise, email ASSalesSupportWorkTeam@schwab.com the below:
Subject: Master folder creation for datafeed integration
Hello,
My firm [firm name] is partnered with Zoe Financial who custodies through Apex. I’m reaching out to request that a new master folder be created so that I may set up a datafeed integration between my firm and Zoe/Apex.
Please let me know if any additional information is needed.
Thanks,
The Advisor Platform Support team can also be reached by phone at 800-647-5465 M-F 8am-7pm ET.
Step 2: Provide Zoe Financial with the new Master Folder # (7-8 digits)
Step 3: Set up ROI (release of information) with BridgeFT [instructions below]
- ROI Processing Timeline: 5 - 8 business days
- Submission Method: via Schwab Client Portal
- Submit ROI Request (pictured below)
- Log into Schwab Institutional and select Account Management at the top of the page.
- Go to the Account Management
- Select Forms library
- Search for “Request for Data Access Agreement." To the right of that form, click Submit Request.
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Complete the required fields for Advisor & Firm Information, Master Accounts, and the Third-party data recipient information listed below.
- Recipient and Signer should be: Bridge Financial Technology Inc
- Email: support@bridgeft.com OR rich@bridgeft.com
Note: If you are completing these instructions for an integration, please indicate the integration partner in the comment section.
For example, type into the comments: "Please include [Integration Partner Name & Email Address] in the DocuSign email to authorized signers."
Once completed, please select the Submit request button.
Within three business days, you, your service provider, and the service provider's agent (if applicable) will receive an email notification to sign the form via DocuSign. Open that email and click the link on the email notification and provide your signature.
After all signatures are obtained, Schwab will assign the master account to the downloading firm and send an email notification to the service provider (and service provider's Agent, if applicable).
If you have questions about the data access set up process, call Advisor Platform Support at 800-647-5465.
Firm Level ROI (Optional)
Completing an ROI at a firm level master account number provides all of the advisor codes within that master account. This allows advisors to complete the ROI process once for essentially an umbrella master account number that encompass the other relevant master accounts that can then feed into BridgeFT. This Firm Level ROI is communicated to BridgeFT through a FAM file from Schwab.
Pre-requisite: This must be set up with Schwab in advance before completing this optional step.
In order to get this set up with Schwab:
- Call the Schwab Advisor Platform Support team at 800-647-5465.
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Reference the Firm's SL Master and request the FAM file be generated for your feeds.
- As a result, the FAM File for your firm will be added to the data feed to BridgeFT. Included in this file is a Client to Advisor (Master #) relationship.
Request Schwab to Provide SSN/TaxID Information
SSN or Tax ID (TIN) information is useful when you need to identify and match account information provided by BridgeFT via our WealthTech APIs with client accounts in your application. For more details about the use case and how we solve common account identification issues, please refer to the Accounts Identification by SSN/Tax ID article.
Unfortunately, this personal information has always been restricted and masked in the data files at the master account level, requiring a request from an authorized agent at the firm to authorize the release of information. If you realize that account identification is relevant for your implementation and you wish to use our Tokenized Tax IDs API, please make a request
to Schwab by calling the Advisor Platform Support (APS) team at 800-647-5465, who will assist in submitting a ticket to unmask SSN/TaxID information and include it in their data feed for BridgeFT.
If an Advisor or a Firm is sending BridgeFT multiple master accounts, each master account number needs to be requested during that time. Schwab requires that a separate request is completed each time a new master account is authorized.
Final Step: Start uploading clients into the new master folder to share data with Zoe
For additional questions or walkthroughs, contact Advisorpartnership@zoefin.com.